Shipping policy

AUSTRALIA

We provide standard and express shipping options to ensure your customer experience can be customised. Standard Shipping is a regular service provided by Australia Post with a 2-8 business day transit time. Express Shipping is an express shipping service provided by Australia Post which is far less prone to delays and decreases transit times to approximately 2-4 business days. By default, these services require a signature. By choosing either of these options you authorise My Pooch and Me to transact with Australia Post on your behalf to ship the product to you.

If your item hasn’t been delivered within 12 business days of the purchase date, please contact us and we can launch an investigation with the postage provider.. We do not take responsibility for any delays caused by Australia Post

INTERNATIONAL

We provide standard shipping options to ensure your customer experience can be customised. Standard Shipping is a regular service provided by Australia Post with a 12-28 business day transit time depending on the country of receipt.  By default, these services require a signature. By choosing either of these options you authorise My Pooch and Me to transact with Australia Post on your behalf to ship the product to you.

If your item hasn’t been delivered within 28 business days of the purchase date, please contact us and we can launch an investigation with the postage provider.. We do not take responsibility for any delays caused by Australia Post

If your item hasn’t been delivered within 12 business days of the purchase date, please contact us and we can launch an investigation with the postage provider.. We do not take responsibility for any delays caused by Australia Post