Shipping policy

AUSTRALIA

We provide standard and express shipping options to ensure your customer experience can be customised. Standard Shipping is a regular service provided by Australia Post with a 2-8 business day transit time. Express Shipping is an express shipping service provided by Australia Post which is far less prone to delays and decreases transit times to approximately 2-4 business days. By choosing either of these options you authorise My Pooch and Me to transact with Australia Post on your behalf to ship the product to you.

If your item hasn’t been delivered within 12 business days of the purchase date, please contact us and we can launch an investigation with the postage provider.. We do not take responsibility for any delays caused by Australia Post

INTERNATIONAL ORDERS 

Unfortunately we are currently not shipping internationally Recent changes to customs and low-value parcel levy requirements have made international shipping a little more complicated and expensive for small Australian businesses.